Thanks so much for taking the time to share your review of our Balancing Shampoo Concentrate, although I'm sorry to hear that you are finding this one to leave your hair feeling heavy and oily - this doesn't sound like the Balancing Shampoo Concentrate we know and love!
May I ask how you made this one up and how you are using this one?
As a part of our product guarantee, I'd love to send you out a bar to replace this one - is there a Shampoo Bar you already love or I'm happy to send you out some minis instead so you can try a few! If you're interested in this, can you please send through an email to email@example.com alongside your delivery details? Alternatively, if you'd prefer a refund for your concentrate, I can do this instead if you ordered through our website!
Let me know which option you'd prefer 😊