Hi Jane,
Thank you so much for sharing your honest feedback with us, I am so sorry that you aren't quite sold with our new and improved formula!
It's been almost two years since we released our first range of concentrates (a world first at the time) and we learnt over the years that based on customer feedback, the old concentrates weren't so easy to make up. We made these improvements with this in mind and created a creamier and easier to make formula. If you are interested in a read, we have a couple of blogs that discuss our newest members and also provides some tips on how to get the most out of the concentrate:
https://ethiqueworld.com/blogs/ethique-products/everything-you-need-to-know-about-our-concentrates-range
https://ethiqueworld.com/blogs/ethique-products/how-to-make-up-our-concentrates
I'm also very sorry to hear your concentrate had leaked out of the packaging! We are actively in the process of tweaking the packaging to prevent leakages from happening in the future, so please bare with us (having a powder format was a first for us, so definitely a learning curve!).
Please know that we do have a product guarantee and I would be more than happy to send a replacement concentrate out to you, or perhaps another product that you have been wanting to try? Just get in touch at hello@ethique.com if you were interested in this!
~ Holly